Frequently asked questions

Tuning ECU (Our Exclusive Program)

What is the “Tuning ECU” program?

“Tuning ECU” is an exclusive and specialized program designed for tuning and downloading ECU files. It allows you to convert files from (cuw) to (bin) format and make adjustments to Mileage and VIN. Enjoy the benefits of our program with its organized and user-friendly interface. Discover more here.

Can I use “Tuning ECU” program for all car?

We are working towards that goal, but currently, the program supports (Toyota & Lexus & Scion) with both Petrol and Diesel fuel types.

Does “Tuning ECU” program include technical support?

Absolutely! Our technical support is available at all times to answer your inquiries and resolve any issues directly. You can reach us via WhatsApp at WhatsApp at +962794576465 or email us at techSupport@tuning-ecu.com.

Are regular updates provided for the program?

Yes, we continuously provide updates to enhance the customer experience and maintain the highest level of performance and security. We regularly update the Tuning ECU program to include new features and improve overall performance.

How can I get “Tuning ECU” program?

Getting “Tuning ECU” program is easy! You can contact us via WhatsApp at +962794576465 or email us at techSupport@tuning-ecu.com. Reach out to us now!

Online Service

What is the “Online Service” for ECU file tuning that you offer?

It is a service we provide to customers, enabling them to request ECU file tuning either by sending us their file or requesting a file from us, without the need for a subscription. The file will be tuned using our exclusive program Tuning ECU.

How can I request the “Online Service” for ECU file tuning?

You can request the service by visiting the “Online Service” page.

What is the average time it takes to tune an ECU file and complete the service?

After confirming your request and providing us with the required information, the process usually takes no more than two hours until you receive the customized file according to your request.

Programs

Is special technical expertise required for installing the programs?

Not at all! Each program comes with a simple step-by-step installation guide, making it easy for anyone to install. And remember, our technical support is always ready to assist you if you encounter any issues during the installation process.

What if there is an issue with a program?

If you encounter any issues, please reach out to our customer support via WhatsApp at +962794576465 or email us at support@tuning-ecu.com. We are here to help!

ECU Files

Can I get the original ECU file immediately after purchase?

Absolutely! Once you complete the purchase, the file you’ve chosen will be automatically and instantly downloaded from the system.

Is there a list of supported original ECU files?

You can search or visit the ECU files page to browse the available files. If you don’t find the file you need, feel free to request it by contacting us at support@tuning-ecu.com.

Shipping

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and the weight/volume of the product. Each shipping company may have different rates, so we recommend checking and comparing to find the most affordable and economical option for you.

Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

Payment Methods

What payment methods are available in the store?

The available payment methods are PayPal, and you can make the payment using your credit card, such as Visa, MasterCard, American Express, and others.

Do you offer other payment methods?

If the available payment options don’t suit you, simply contact us at support@tuning-ecu.com, and we can arrange a custom payment method that suits your needs while ensuring a secure transaction for both parties.